---
title: Claude Haiku 4.5 | Runware Docs
url: https://runware.ai/docs/models/anthropic-claude-haiku-4-5
description: Fast, cost-efficient multimodal language model for low-latency agents and scaled reasoning workloads
---
# Claude Haiku 4.5

![Claude Haiku 4.5](https://assets.runware.ai/covers/anthropic-claude-haiku-4-5.jpg)

Claude Haiku 4.5 is Anthropic's fastest and most cost-efficient Claude model. It is built for latency-sensitive applications, high-volume agents, sub-agent orchestration, coding assistance, and budget-conscious deployments that still need strong reasoning and multimodal understanding.

- **Status**: live
- **ID**: `anthropic-claude-haiku-4-5`
- Try in Playground
- **Context window**: 200K context
- **Creator**: Anthropic
- **Release Date**: October 15, 2025
- **Capabilities**: Text to Text, Image to Text, Checkpoint

## Pricing

~$0.00584 typical run

**Rates** (per 1M tokens)

- Input: `$1.00`
- Output: `$5.00`
- Cached input: `$0.10`
- Cache write: `$1.25`

**4 example generations**

- [text-generation](https://runware.ai/docs/models/anthropic-claude-haiku-4-5/examples#example-wrong-item-refund-resolution): `$0.00473` (~9s)
- [text-generation](https://runware.ai/docs/models/anthropic-claude-haiku-4-5/examples#example-saas-incident-executive-brief): `$0.0051` (~11s)
- [text-generation](https://runware.ai/docs/models/anthropic-claude-haiku-4-5/examples#example-restaurant-refrigeration-bid-decision-memo): `$0.00658` (~10s)
- [reference-to-text](https://runware.ai/docs/models/anthropic-claude-haiku-4-5/examples#example-hotel-room-defect-punch-list): `$0.00991` (~28s)

billed per token, so a request costs what the model produced · times vary, measured end to end · [How pricing works](https://runware.ai/docs/models-api/pricing)

## Request Parameters

**API Options**

Platform-level options for task execution and delivery.

### [taskType](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-tasktype)

- **Type**: `string`
- **Required**: true
- **Value**: `textInference`

Identifier for the type of task being performed.

### [taskUUID](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-taskuuid)

- **Type**: `string`
- **Required**: true
- **Format**: `UUID v4`

UUID v4 identifier for tracking tasks and matching async responses. Must be unique per task.

### [outputFormat](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-outputformat)

- **Type**: `string`
- **Default**: `TEXT`

Specifies the file format of the generated output. The available values depend on the task type and the specific model's capabilities.

**Allowed values**: `TEXT`

### [webhookURL](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-webhookurl)

- **Type**: `string`
- **Format**: `uri`

Webhook URL that receives JSON responses via HTTP POST when generation tasks complete. For batch requests with multiple results, each completed item triggers a separate webhook call as it becomes available.

**Learn more** (1 resource):

- [Webhooks](https://runware.ai/docs/models-api/webhooks) (platform)

### [deliveryMethod](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-deliverymethod)

- **Type**: `string`
- **Default**: `sync`

Determines how the API delivers task results.

**Allowed values**:

- `sync` Returns complete results directly in the API response.
- `async` Returns an immediate acknowledgment with the task UUID. Poll for results using getResponse.
- `stream` Streams results token-by-token as they are generated.

**Learn more** (1 resource):

- [Task Polling](https://runware.ai/docs/models-api/task-polling) (platform)

### [includeCost](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-includecost)

- **Type**: `boolean`

Include task cost in the response.

### [includeUsage](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-includeusage)

- **Type**: `boolean`

Include token usage statistics in the response.

### [numberResults](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-numberresults)

- **Type**: `integer`
- **Min**: `1`
- **Max**: `4`
- **Default**: `1`

Number of results to generate. Each result uses a different seed, producing variations of the same parameters.

**Inputs**

Input resources for the task (images, audio, etc). These must be nested inside the \`inputs\` object.

### [documents](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-inputs-documents)

- **Path**: `inputs.documents`
- **Type**: `array of strings`
- **Min items**: `1`

Array of document inputs (UUID, URL, or Base64).

### [images](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-inputs-images)

- **Path**: `inputs.images`
- **Type**: `array of strings`
- **Min items**: `1`

Array of image inputs (UUID, URL, Data URI, or Base64).

**Core Parameters**

Primary parameters that define the task output.

### [model](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-model)

- **Type**: `string`
- **Required**: true
- **Value**: `anthropic-claude-haiku-4-5`

Identifier of the model to use for generation.

**Learn more** (3 resources):

- [Text To Image: Model Selection](https://runware.ai/docs/learn/text-to-image#model-selection) (learn)
- [Image Inpainting: Model Specialized Inpainting Models](https://runware.ai/docs/learn/image-inpainting#model-specialized-inpainting-models) (learn)
- [Image Outpainting: Other Critical Parameters](https://runware.ai/docs/learn/image-outpainting#other-critical-parameters) (learn)

### [messages](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-messages)

- **Path**: `messages.role`
- **Type**: `array of objects (2 properties)`
- **Required**: true
- **Min items**: `1`

Array of chat messages forming the conversation context. The final message must use the user role.

#### [role](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-messages-role)

- **Path**: `messages.role`
- **Type**: `string`
- **Required**: true

Role of the message author.

**Allowed values**: `user` `assistant`

#### [content](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-messages-content)

- **Path**: `messages.content`
- **Type**: `string`
- **Required**: true
- **Min**: `1`

Text content of the message.

**Settings**

Technical parameters to fine-tune the inference process. These must be nested inside the \`settings\` object.

### [systemPrompt](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-systemprompt)

- **Path**: `settings.systemPrompt`
- **Type**: `string`
- **Min**: `1`
- **Max**: `200000`

System-level instruction that guides the model's behavior and output style across the entire generation.

### [cache](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-cache)

- **Path**: `settings.cache`
- **Type**: `object (2 properties)`

Prompt caching configuration. Caches designated parts of the request to reduce cost and latency on repeated calls.

#### [scope](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-cache-scope)

- **Path**: `settings.cache.scope`
- **Type**: `string`
- **Default**: `system+history`

Controls which parts of the request are cached.

**Allowed values**:

- `system` Cache the system prompt only.
- `system+history` Cache the system prompt and conversation history up to the last user message.

#### [ttl](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-cache-ttl)

- **Path**: `settings.cache.ttl`
- **Type**: `string`
- **Default**: `5m`

Time-to-live for the cache.

**Allowed values**: `5m` `1h`

### [maxTokens](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-maxtokens)

- **Path**: `settings.maxTokens`
- **Type**: `integer`
- **Min**: `1`
- **Max**: `64000`
- **Default**: `4096`

Maximum number of tokens to generate in the response.

### [stopSequences](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-stopsequences)

- **Path**: `settings.stopSequences`
- **Type**: `array of strings`
- **Min**: `1`
- **Max**: `50`
- **Max items**: `5`

Array of sequences that will cause the model to stop generating further tokens when encountered.

### [thinkingLevel](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-settings-thinkinglevel)

- **Path**: `settings.thinkingLevel`
- **Type**: `string`

Controls the depth of internal reasoning the model performs before generating a response.

**Allowed values**: `off` `low` `medium` `high`

### [toolChoice](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-toolchoice)

- **Path**: `toolChoice.type`
- **Type**: `object (2 properties)`

Controls how the model selects which tool to call. This only takes effect when `tools` are defined.

**Examples**:

**Let the model decide (default):**

```json
"toolChoice": {
  "type": "auto"
}
```

**Force a specific tool call:**

```json
"toolChoice": {
  "type": "tool",
  "name": "get_weather"
}
```

**Require any tool call:**

```json
"toolChoice": {
  "type": "any"
}
```

#### [type](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-toolchoice-type)

- **Path**: `toolChoice.type`
- **Type**: `string`
- **Required**: true

Strategy the model uses to decide when and which tools to call.

**Allowed values**:

- `auto` Tool calls decided by the model from the conversation context. This is the recommended default.
- `any` At least one tool call, with the model choosing which tool. Useful when you always need structured output.
- `tool` Call to the specific tool identified by `name`. Use this to force a particular function call.
- `none` No tool calls, even if tools are defined. Useful for forcing a text-only response.

#### [name](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-toolchoice-name)

- **Path**: `toolChoice.name`
- **Type**: `string`

Name of the specific tool the model must call. Required when type is `tool`.

### [tools](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-tools)

- **Path**: `tools.type`
- **Type**: `array of objects (4 properties)`
- **Min items**: `1`

An array of tool definitions that the model may call during generation. The model can invoke one or more tools based on the conversation context, outputting structured calls with arguments instead of (or alongside) free-text.

For `function` tools, each definition requires:

- **`type`**: `"function"`
- **`name`**: Unique identifier (alphanumeric, hyphens, underscores; max 64 chars).
- **`description`**: What the function does. The model uses this to decide when to call it.
- **`schema`**: JSON Schema object describing the expected input arguments.

> [!NOTE]
> The `search` tool is executed server-side by the provider. You don't need to handle the tool result yourself.

> [!NOTE]
> The `codeInterpreter` tool is executed server-side by the provider. You don't need to handle the tool result yourself.

**Examples**:

**Function tool, weather lookup:**

```json
"tools": [
  {
    "type": "function",
    "name": "get_weather",
    "description": "Get current weather for a city",
    "schema": {
      "type": "object",
      "properties": {
        "city": { "type": "string", "description": "City name" }
      },
      "required": ["city"]
    }
  }
],
"toolChoice": { "type": "auto" }
```

**Built-in web search:**

```json
"tools": [
  { "type": "search" }
]
```

**Built-in code interpreter:**

```json
"tools": [
  { "type": "codeInterpreter" }
]
```

**Multiple function tools:**

```json
"tools": [
  {
    "type": "function",
    "name": "search_products",
    "description": "Search the product catalog by query and filters.",
    "schema": {
      "type": "object",
      "properties": {
        "query": { "type": "string" },
        "category": { "type": "string" }
      },
      "required": ["query"]
    }
  },
  {
    "type": "function",
    "name": "add_to_cart",
    "description": "Add a product to the user's shopping cart.",
    "schema": {
      "type": "object",
      "properties": {
        "productId": { "type": "string" },
        "quantity": { "type": "integer", "minimum": 1 }
      },
      "required": ["productId"]
    }
  }
]
```

#### [type](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-tools-type)

- **Path**: `tools.type`
- **Type**: `string`
- **Required**: true

Kind of tool to make available to the model. User-defined functions require `name` and `schema`, while built-in tools (`search`, `codeInterpreter`) are executed server-side by the provider.

**Allowed values**: `function`

#### [name](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-tools-name)

- **Path**: `tools.name`
- **Type**: `string`
- **Max**: `64`

Unique function name. Required for function tools.

#### [description](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-tools-description)

- **Path**: `tools.description`
- **Type**: `string`

Explanation of what the function does, used by the model to decide when to call it.

#### [schema](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#request-tools-schema)

- **Path**: `tools.schema`
- **Type**: `object`

JSON Schema object describing the function's input parameters.

## Response Parameters

### [taskType](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-tasktype)

- **Type**: `string`
- **Required**: true
- **Value**: `textInference`

Identifier for the type of task this response belongs to.

### [taskUUID](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-taskuuid)

- **Type**: `string`
- **Required**: true
- **Format**: `UUID v4`

UUID v4 identifier echoed from the original request, used to match async responses to their tasks.

### [text](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-text)

- **Type**: `string`
- **Required**: true

Generated text content.

### [cost](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-cost)

- **Type**: `float`

Task cost in USD. Present when `includeCost` is set to `true` in the request.

### [finishReason](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-finishreason)

- **Type**: `string`
- **Required**: true

The reason why the model stopped generating tokens.

**Possible values**: `stop` `length` `content_filter` `unknown`

### [usage](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-usage)

- **Path**: `usage.promptTokens`
- **Type**: `object (4 properties)`
- **Required**: true

Token usage statistics for the request.

#### [promptTokens](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-usage-prompttokens)

- **Path**: `usage.promptTokens`
- **Type**: `integer`
- **Required**: true
- **Min**: `0`

Number of tokens in the input prompt.

#### [completionTokens](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-usage-completiontokens)

- **Path**: `usage.completionTokens`
- **Type**: `integer`
- **Required**: true
- **Min**: `0`

Number of tokens generated in the response.

#### [totalTokens](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-usage-totaltokens)

- **Path**: `usage.totalTokens`
- **Type**: `integer`
- **Required**: true
- **Min**: `0`

Total number of tokens used (prompt + completion).

#### [thinkingTokens](https://runware.ai/docs/models/anthropic-claude-haiku-4-5#response-usage-thinkingtokens)

- **Path**: `usage.thinkingTokens`
- **Type**: `integer`
- **Min**: `0`

Number of tokens used for internal reasoning. Billed separately.

## Examples

### text-generation (text-generation)

```
# DECISION MEMO: WALK-IN COOLER REPLACEMENT

## 1. RECOMMENDATION

Award to **Glacier Commercial Systems** (Bid C). It is the only proposal that satisfies the 6-day operational deadline and remains within the $48,000 budget. The fixed price of $46,700 includes all required scope (permit, electrical, demolition) plus a temporary trailer that eliminates costly off-site storage. Superior labor warranty (3 years) and emergency response provide operational security.

---

## 2. NORMALIZED COMPARISON

| **Metric** | **Bid A (Northstar)** | **Bid B (Polar)** | **Bid C (Glacier)** |
|---|---|---|---|
| **Quoted Price** | $41,800 | $37,900 | $46,700 |
| **Known Add-ons** | $0 | $10,148* | $0 |
| **Subtotal** | $41,800 | $48,048 | $46,700 |
| **Outage Days** | 13 | 8 | 5 |
| **Storage Cost** | $8,450 | $5,200 | $0 |
| **Evaluated Total** | **$50,250** | **$53,248** | **$46,700** |
| **Operational Day** | Day 13 ❌ | Day 8 ❌ | Day 5 ✓ |
| **Budget Compliance** | Exceeds | Exceeds | Within |
| **Labor Warranty** | 2 years | 1 year | 3 years |

*Bid B add-ons (permit $1,200 + electrical $4,800 + demo $2,600 = $8,600) subject to 18% markup = $10,148

---

## 3. KEY RISKS

- **Bid A and B miss deadline:** Both exceed the 6-day constraint; Bid A creates 13-day outage ($8,450 additional storage cost) and
```

Finish reason: `length`

```json
{
  "taskType": "textInference",
  "taskUUID": "823d7dbd-68c5-408a-acab-02d7f7672f49",
  "model": "anthropic:claude@haiku-4.5",
  "settings": {
    "maxTokens": 1200,
    "thinkingLevel": "medium"
  },
  "messages": [
    {
      "role": "user",
      "content": "Act as a procurement analyst for an independent restaurant replacing a failed walk-in cooler. Prepare a concise decision memo for the owner using only the facts below.\n\nOperating constraints:\n- Total project budget: $48,000\n- Cooler must be operational within 6 calendar days of contract award\n- Off-site refrigerated storage costs $650 per outage day\n- The city requires a mechanical permit\n\nBid A — Northstar Mechanical\n- Base price: $41,800\n- Can start 9 days after award; installation takes 4 days\n- Includes demolition, disposal, insulated 8-by-12-foot box, condensing unit, installation, permit and up to 20 feet of electrical reconnection\n- Excludes night work\n- Warranty: 2 years labor, 5 years compressor, 10 years panels\n\nBid B — Polar Service Group\n- Base price: $37,900\n- Can start 3 days after award; installation takes 5 days\n- Includes insulated box, condensing unit and installation\n- Excludes permit ($1,200), electrical work (estimated at $4,800), and demolition/disposal ($2,600)\n- Change orders carry an 18% markup\n- Warranty: 1 year labor, 5 years compressor, 10 years panels\n\nBid C — Glacier Commercial Systems\n- Fixed price: $46,700\n- Can start 2 days after award; installation takes 3 days\n- Includes demolition, disposal, box, condensing unit, permit, electrical work, a temporary refrigerated trailer during the outage and a remote temperature alarm\n- Four-hour emergency service response\n- Warranty: 3 years labor, 7 years compressor, 10 years panels\n\nDeliver exactly these sections:\n1. Recommendation — no more than 80 words\n2. Normalized Comparison — a compact table showing quoted price, known add-ons, outage-storage cost, evaluated total, completion timing and warranty\n3. Key Risks — up to three bullets\n4. Pre-Award Questions — up to four questions for the recommended vendor\n5. Negotiation Priorities — up to three bullets\n\nShow arithmetic clearly. Treat the temporary trailer as eliminating off-site storage cost for Bid C. Flag any bid that fails a stated constraint. Do not invent taxes, financing costs or equipment specifications."
    }
  ]
}
```

---

### text-generation (text-generation)

```
# INCIDENT BRIEF: Checkout API Elevated Failures – EU-West Region

## 1. Status
**RESOLVED** — Error rate returned to baseline 09:37 UTC; normal service confirmed.

---

## 2. Executive Summary
A configuration change deployed at 09:08 UTC reduced the checkout service connection-pool limit from 120 to 30 connections. During a concurrent traffic surge, this exhausted available connections, causing checkout failures for 25 minutes. The deployment was rolled back beginning 09:24 UTC and completed 09:31 UTC. No data loss or corruption occurred. One region affected; others unaffected.

---

## 3. Customer and Business Impact
- **Service availability:** 18.6% of checkout attempts failed at peak (09:19); 25-minute window of degradation
- **Affected customers:** Impacted EU-West traffic only; other regions unaffected
- **Estimated abandoned checkouts:** 4.2% of affected shoppers (*estimate, not directly measured*)
- **Support volume:** 41 related tickets received
- **Data integrity:** No confirmed duplicate charges, lost orders, or data corruption detected
- **Exact purchase loss:** Unknown (see Open Questions)

---

## 4. Timeline

| Time (UTC) | Event |
|------------|-------|
| 09:08 | Deployment of checkout service release |
| 09:12 | Monitoring alerts fired; failure rate elevated |
| 09:17 | On-call engineer identified database connection exhaustion |
| 09:24 | Rollback initiated |
| 09:31 | Rollback completed |
| 09:37 | Error rate returned to baseline |

---

## 5. Cause and Contributing Factors

**Root cause:** Configuration change in the release reduced the connection-pool limit to 30 from the previous 120. This limit became insufficient when production traffic spiked, exhausting available connections and rejecting new checkout requests.

**Contributing factors:**
- Staging load-test scenarios did not reproduce production concurrency levels, allowing the misconfiguration to pass validation
- Configuration change was not flagged during code review (reason under investigation)

---

## 6. Corrective Actions

| Action | Owner | Due Date |
|--------|-------|----------|
| Add connection-pool regression test to deployment validation | Priya | 18 Sep |
| Integrate production-concurrency scenario into load testing | Mateo | 25 Sep |
| Audit connection-pool limits across all payment services | Lin | 20 Sep |

---

## 7. Open Questions
- What is the confirmed count of lost purchases?
- Why did the configuration review process not detect the connection-pool limit change?

---

## 8. Customer-Facing Update
*"Between 09:12 and 09:37 UTC, some customers in Europe experienced checkout difficulties. We identified and resolved the issue quickly. Your orders and payment information are secure. Thank you for your patience."*
```

Finish reason: `stop`

```json
{
  "taskType": "textInference",
  "taskUUID": "65d6f55b-cefd-4c6b-abef-9a44bbb7d715",
  "model": "anthropic:claude@haiku-4.5",
  "settings": {
    "maxTokens": 1200,
    "thinkingLevel": "medium"
  },
  "messages": [
    {
      "role": "user",
      "content": "Turn the raw notes below into a leadership-ready incident brief. Reconcile the chronology, distinguish confirmed facts from estimates, and do not invent missing details.\n\nRAW NOTES\n- Incident: checkout API elevated failures in EU-West\n- Deployment began 09:08 UTC\n- Alerts fired 09:12\n- Checkout failures above baseline from 09:12 to 09:37\n- Peak failure rate: 18.6% of checkout attempts at 09:19\n- Other regions unaffected\n- On-call identified database connection exhaustion at 09:17\n- Rollback initiated 09:24 and completed 09:31\n- Error rate returned to baseline at 09:37\n- No evidence of duplicate charges, lost orders, or data corruption\n- Analytics estimates 4.2% of affected shoppers abandoned checkout, but this is not directly measured\n- Support received 41 related tickets\n- Preliminary cause: release changed the checkout service connection-pool limit from 120 to 30; the lower limit became insufficient during a traffic surge\n- Release passed staging because staging load tests did not reproduce production concurrency\n- Immediate mitigation: rollback\n- Follow-ups: Priya to add a connection-pool regression test by 18 September; Mateo to add a production-concurrency scenario to load testing by 25 September; Lin to audit connection limits across payment services by 20 September\n- Still unknown: exact number of lost purchases and why the configuration review did not flag the change\n\nOUTPUT FORMAT\n1. Status — one line\n2. Executive summary — maximum 80 words\n3. Customer and business impact — bullets, labeling estimates explicitly\n4. Timeline — compact UTC table\n5. Cause and contributing factors\n6. Corrective actions — table with owner and due date\n7. Open questions\n8. Customer-facing update — maximum 60 words, plain language, no internal implementation details\n\nUse a calm, accountable, blameless tone. Keep the complete brief under 450 words."
    }
  ]
}
```

---

### text-generation (text-generation)

```
# SUPPORT TICKET RESOLUTION

## 1. Decision
**APPROVED**
- Refund amount: $70.00 (merchandise $64.00 + standard shipping $6.00)
- Payment destination: Original payment method
- Store credit: $15.00
- Return requirement: None—keep or donate the incorrect helmet

---

## 2. Policy Rationale
- Wrong-item shipment verified by warehouse audit; customer reported within 14-day window (Sept 16 delivery, Sept 12 report).
- Refund covers merchandise price and standard outbound shipping per policy; expedited upgrade ($18.00) not refundable as carrier met delivery guarantee.
- Incorrect item resale value ($64.00) is below $75 threshold, so no return required.
- Warehouse error directly caused customer to miss fixed-date climbing certification event on Sept 14; store credit ($15.00 maximum) authorized per policy.

---

## 3. Customer Reply

Thank you for reporting this, and I sincerely apologize for the frustration this caused. We've confirmed the wrong helmet was shipped—that's on us.

I'm processing a **$70.00 refund** to your original payment method for the merchandise and standard shipping. Since you missed your certification course due to our error, I'm also adding **$15.00 in store credit** to your account.

No need to return the incorrect helmet—please keep or donate it. You should see both credits within 2–3 business days.

We'll do better next time.

---

## 4. Internal Tags
wrong-item-shipment, missed-event-compensation, no-return-required, warehouse-error, refund-approved
```

Finish reason: `stop`

```json
{
  "taskType": "textInference",
  "taskUUID": "f660ea6e-e5e9-4e1b-9e11-17b03e28fee6",
  "model": "anthropic:claude@haiku-4.5",
  "settings": {
    "maxTokens": 1200,
    "thinkingLevel": "medium"
  },
  "messages": [
    {
      "role": "user",
      "content": "Act as a senior support agent for an outdoor equipment retailer. Resolve the ticket using only the policy and order facts below. Do not reveal private chain-of-thought. Provide a concise policy rationale and calculate the exact refund.\n\nREFUND POLICY\n- Fulfillment errors must be reported within 14 calendar days of delivery.\n- A verified wrong-item shipment qualifies for a refund of the merchandise price and standard outbound shipping.\n- An expedited shipping upgrade is refundable only when the carrier misses its delivery guarantee.\n- If the customer requests a refund rather than a replacement, honor that choice.\n- A verified incorrect item with a resale value below $75 does not need to be returned; tell the customer to keep or donate it.\n- Agents may issue up to $15 in store credit when a verified warehouse error causes the customer to miss a fixed-date event and the customer requests additional compensation.\n\nORDER FACTS\n- Order: TR-48219\n- Ordered: SummitSafe climbing helmet, slate, size M/L\n- Merchandise price: $64.00\n- Standard shipping: $6.00\n- Expedited upgrade: $18.00\n- Delivered on the carrier's promised date: September 12, 2026\n- Customer contacted support: September 16, 2026\n- Warehouse audit confirms the parcel contained a TrailLite cycling helmet, white, size S\n- Resale value of the incorrect item: $64.00\n- SummitSafe size M/L is currently in stock\n\nCUSTOMER MESSAGE\n\"I ordered this helmet for a climbing certification course on September 14, but you sent the wrong model and size. I had to borrow one at the last minute. I don't want a replacement now—please refund the order, including shipping. I also think some compensation is fair because this could have kept me out of the course. Do I need to send the wrong helmet back?\"\n\nReturn exactly these sections:\n1. Decision — approved or denied, refund amount, payment destination, store credit, and return requirement.\n2. Policy Rationale — no more than four bullets, citing the relevant facts.\n3. Customer Reply — a polished email under 140 words with an empathetic but non-defensive tone.\n4. Internal Tags — 3 to 5 short comma-separated tags."
    }
  ]
}
```

---

### reference-to-text (reference-to-text)

```
# Guest Room Renovation Readiness Summary

This suite presents as substantially complete with finishes, fixtures, and furnishings properly installed and aligned. The room demonstrates clean surfaces, secure wall-mounted fixtures, and organized furniture placement. Minor verification items require on-site confirmation to ensure contractor closeout standards are met.

---

## Visual Punch List

| Item | Visible Issue | Exact Image Location | Category/Trade | Priority | Recommended Corrective Action | Confidence |
|------|---------------|----------------------|-----------------|----------|-------------------------------|------------|
| Bathroom vanity mirror | Possible dust or smudging on mirror surface | Right side of image, above bathroom sink counter | Housekeeping/Glass | P3 | Clean and polish mirror; verify no scratches or defects after cleaning | Medium |
| Wall sconce fixture | Verify secure mounting and no gaps at trim collar | Center-right wall, approximately 5 ft up from floor, adjacent to artwork | Electrical/Trim | P2 | Inspect wall plate for gaps, verify backing board support, confirm screw tightness | Medium |
| Framed wall artwork | Verify level and secure mounting; assess frame for damage | Center wall, above bench, approximately 4.5 ft height | Finishing/Hardware | P3 | Check spirit level; confirm picture rail hook or hanging hardware is rated for frame weight; inspect frame corners for separation | Medium |
| Electrical outlet (center wall) | Verify proper installation, faceplate gaps, and outlet function | Center wall, lower-middle area, visible above baseboard | Electrical | P2 | Test outlet with circuit tester; confirm faceplate sits flush to wall surface with no gaps | Low |
| Electrical outlet/switch (right wall) | Verify proper installation and faceplate alignment | Right wall near bathroom entry, visible light switch | Electrical | P2 | Confirm faceplate sits flush, no visible gaps or misalignment | Low |
| Baseboard trim (center wall) | Verify continuous fit and finish along wall | Lower edge of center wall, running full height of room | Trim/Carpentry | P3 | Walk perimeter and confirm no gaps, splits, or lifting; verify caulk lines are clean and continuous | Low |
| Desk work surface (left side) | Verify no surface damage, stains, or incomplete finish | Left foreground, wooden desk surface in front of window | Carpentry/Finishing | P3 | Inspect for scratches, dents, or stains; confirm finish is complete and sealed | Low |
| Bed headboard upholstery | Verify no visible wear, seams separated, or staining on upholstery | Center-left, bedhead with tan upholstered frame | Upholstery | P3 | Close inspection for loose seams, discoloration, or snags; verify foam density is adequate | Low |
| Curtain track and rod hardware | Verify secure mounting, no sagging, and smooth operation | Full width of window, above sheer and main curtain panels | Hardware/Drapery | P2 | Confirm track is level and firmly secured to wall/ceiling; test curtain glide without binding | Medium |
| Ceiling paint finish (general) | Identify any visible brush strokes, finish inconsistencies, or roller marks | Ceiling throughout, particularly visible near perimeter | Painting | P3 | Inspect for holiday marks, inconsistent sheen, or thin spots; touch-up primer/paint as needed | Low |
| Floor transition (at bathroom entry) | Verify threshold integrity and flush fit between carpet and hard surface | Doorway into bathroom, right side of image | Flooring | P2 | Confirm transition strip (if any) is secure, level, and poses no trip hazard | Medium |
| Bathroom vanity faucet and fixtures | Verify all faucet handles operate smoothly and no visible water stains or corrosion | Bathroom sink area (visible through doorway, right side) | Plumbing/Finishing | P2 | Test hot/cold operation; inspect for leaks, corrosion, or debris in aerator | Low |

---

## Photo Limitations and Next Checks

- **Drawer and cabinet function:** Desk and bathroom vanity drawers/doors cannot be verified as operational from this static view; physically open and close all hardware.
- **Fixture tightness and gaps:** Wall sconce, outlets, and switches appear secure but micro-gaps at trim collars and faceplates require close-range tactile verification.
- **Surface defects (finishes):** Shadows and slight sheen variations on painted walls and trim may indicate actual defects or normal lighting/angle artifacts; inspect under task lighting at 45° angles.
- **Bathroom finishes:** The bathroom interior is largely out of frame; a separate full inspection of vanity, toilet, shower/tub, tile, grout, and hardware is essential.
- **Window operation:** Curtain and shade operation, window locks, and sash condition cannot be assessed from this angle.
- **Flooring integrity:** Carpet seaming, padding condition, and any underlying damage are not visible; walk the perimeter and test for loose seams or lumps.
- **Electrical outlet function:** Visual installation alone does not confirm power, grounding, or polarity; testing with a multimeter and GFCI tester is required.
- **Hidden defects:** Damage behind or under furniture, inside closets, and above/below trim cannot be observed.
```

Finish reason: `stop`

```json
{
  "taskType": "textInference",
  "taskUUID": "fc96b1ca-5173-44b9-aa38-2d29f10af218",
  "model": "anthropic:claude@haiku-4.5",
  "settings": {
    "thinkingLevel": "low"
  },
  "inputs": {
    "images": [
      "https://assets.runware.ai/assets/inputs/45358bd1-e67c-4e7c-9eb4-40162bdd4628.jpg"
    ]
  },
  "messages": [
    {
      "role": "user",
      "content": "Act as the owner's quality-control representative for a hotel renovation. Inspect the attached guest-room photograph and prepare a contractor-ready visual punch list based only on evidence visible in the image.\n\nStart with a 2–3 sentence readiness summary. Then provide a markdown table with these columns: Item, Visible issue, Exact image location, Category/trade, Priority, Recommended corrective action, Confidence.\n\nUse these priorities: P1 = safety or room-blocking, P2 = must correct before guest turnover, P3 = cosmetic closeout. Use High, Medium, or Low confidence. Identify up to 12 distinct issues, ordered by priority and then confidence. Describe each location with an unambiguous spatial anchor such as furniture, wall, fixture, or image edge so a contractor can find it quickly.\n\nDo not invent measurements, hidden damage, code violations, causes, or defects outside the frame. Distinguish probable defects from normal shadows, reflections, styling choices, and temporary housekeeping conditions. If something is uncertain, label it 'verify on site' and explain the visual cue. Finish with a short 'Photo limitations and next checks' section listing areas that require closer inspection."
    }
  ]
}
```